The real story of what you need to hear if you’re going to succeed in this transition. Service design is not UX.
We've learned a lot more about how people hold and touch their phones and tablets — here's how we go about designing for fingers, touch, and people.
For the past year, this team has been working on the concept of a conversational interface for an online banking system that they called K2 Bank. Here's what they've learned.
Until the early 1970s, design standards across US government agencies and institutions were almost non-existent. NASA’s first official insignia was determined, by a design competition among the agency’s employees, in 1959—a full decade before Armstrong was to step off his ladder and onto the surface of the moon.