Be Good to Your Users Blog
*Or website, or livechat, or voice search, or god forbid - an actual conversation with a human being?
Chatbots can certainly be incredibly complex, but essentially the user is playing a digital version of a Choose Your Own Adventure novel, not something that’s learning and adapting based on the behaviour of you and other users.
We've been promised "smart" bots, but instead, we're met with disappointment. Perhaps, voice-based personal assistants have spoilt us. Or perhaps the problem is one of expectation.
In this chat roundup, we discussed the UX of learning systems. We’re joined by host Tom Davey, UX Specialist at Jisc – a digital solutions provider for UK education and research.
Our talking points: What do we need to consider when designing systems for learning? Is edtech an area to be more cautious with novel interfaces, or more adventurous?