As a problem-solver you meet a lot of people with opinions on how design and user experience (UX) works. Here's one Designer's take on what UX is and isn't.
Last year, People for Research attended the Ecommerce South West event in Bristol and got to talk with speaker Paul Randall, Senior UX Architect at Evosite, about making the most of a testing budget by exploring different options. This is his take on unmoderated vs. moderated usability testing.
"Designed Inconvenience" is a type of user experience pattern (usually frustrating or not optimal) that indirectly controls a user flow and impacts a decision making process.
The process of designing an “inconvenience” can’t be taught in a formal context, but it’s important to be always mindful about the necessary balance between business and user goals.