Let's write a conversational UI script — one chat at a time.
As emotive and verbal AI colonizes our world, "user-friendly" doesn't mean what it once did.
If you work in or is interested in user interface — and realized how little you actually know about its history, this one's for you.
Truly user-centered design needs to start with the journeys the users are taking and the flows they follow to complete their objectives. In other words, design is journey-driven — not device-driven.